• Shambhavi Marriage Smile is a trusted matrimonial platform that helps people find their perfect life partner. We offer personalized matchmaking services across Karnataka, Telangana, Andhra Pradesh, and Tamil Nadu. Our goal is to make your search for a life partner easy, safe, and meaningful. Every profile on our platform is verified, and we use smart filters and preferences to show you matches that truly suit your values, lifestyle, and expectations. Whether you're looking for someone from your community, region, or with shared interests — we’re here to help you connect with the right person, with just a few clicks.

• You can register by visiting our website and filling out a simple form with your basic details. Once registered, you can choose a subscription plan and start browsing matches.

• Aadhaar verification helps us: Ensure the authenticity of user profiles , Prevent fake or duplicate accounts , Create a safer and more trustworthy matchmaking environment Your data is securely handled and never shared without consent.

We offer three plans:

• Basic Plan: Free access to limited features
• Plan M: Enhanced visibility and match recommendations
• Plan S: Premium support, priority matching, and exclusive features

• Absolutely. We follow strict data protection protocols and comply with government regulations to ensure your privacy and security.

Yes! We also offer:

• Pre-wedding photo shoots
• Personalized support
• Offline meetups and events (coming soon)

Matches are suggested based on your preferences (age, location, community, etc.) and compatibility algorithms. You can also use filters to refine your search manually.

• Yes, we are working on offering offline support and personalized consultations in select cities. Stay tuned for updates or contact us to know more.

• You can update your profile anytime by logging into your account. If you wish to delete your profile, go to Account Settings > Delete Account.

• We focus on authenticity, regional matchmaking, and personalized support. Our Aadhaar-verified profiles, curated matches, and optional pre-wedding services make us a one-stop solution for modern matchmaking.

• Yes, you can pause your account if you need a break. During this time, your profile will not be visible to others, and you won’t receive new match suggestions.

• No. All charges are clearly mentioned in our subscription plans. There are no hidden fees, and you only pay for the services you choose.

• You’ll receive notifications when someone expresses interest. You can also view who has visited your profile or sent a message, depending on your subscription plan.

• Our subscription fees cover access to our platform and services, not the outcome. While we’re thrilled if you find your match (on or off the platform), refunds are not issued based on match outcomes. Please refer to our Refund Policy for details.

• Currently, we do not offer formal background verification services. However, we encourage users to conduct their own due diligence and meet in safe, public environments. We may introduce optional verification services in the future.

• We take misuse seriously. If someone violates our terms or misuses your data, we will cooperate with legal authorities and take immediate action, including account suspension or legal escalation. You may also pursue legal remedies under the IT Act and privacy laws of India.

• No. As per our policy and Indian law, only individuals who are legally single, divorced, or widowed can register. If you're separated but not legally divorced, we recommend waiting until your marital status is legally updated.

• We use Aadhaar-based verification moderation to detect suspicious behavior. Users can report profiles, and we take swift action including suspension, investigation, or permanent bans.

• Upon deletion, your profile is removed from public view. However, certain data may be retained securely for legal, audit, or fraud-prevention purposes, as outlined in our Privacy Policy.

• No. Each Aadhaar number can be linked to only one active profile at a time to prevent misuse and ensure authenticity.

• All disputes are subject to the jurisdiction of the courts located in Bangalore, Karnataka, India. By using our platform, you agree to resolve any legal matters under Indian law.

• While we take strong measures to verify profiles and ensure safety, Shambhavi Marriage Smile cannot be held liable for the actions of individual users. We encourage users to exercise caution and report any suspicious behavior immediately.

• We do not store Aadhaar numbers. Verification is done through secure, encrypted channels in compliance with UIDAI guidelines. We follow strict data protection protocols to ensure your information is never misused.

• Yes. As per data protection laws, you can request a copy of your personal data stored with us. Please contact our support team with a formal request, and we will respond within the legally mandated timeframe.

• In the event of a shutdown or acquisition, users will be notified in advance. Your data will either be securely deleted or transferred in accordance with our Privacy Policy and applicable laws.

• Yes! You can create a basic profile for free. We also offer premium plans with added features for better matchmaking.

• Absolutely. We encourage users to upload multiple clear photos to improve visibility and trust.

• Go to your account settings, click on “Change Password,” and follow the instructions.

• Yes. Our in-app messaging allows you to connect and chat securely without revealing personal contact details.

Click on “Forgot Password” on the login page and follow the steps to reset your password via email or OTP.

• Our algorithm is designed to prioritize user preferences while avoiding discriminatory practices. We continuously audit and improve our system to ensure fairness, inclusivity, and transparency.

• If you suspect misuse of your Aadhaar, contact our support team immediately. We will investigate, suspend the profile, and cooperate with legal authorities as needed.

• Yes. In compliance with data protection laws, you can request complete deletion of your data. Once verified, we will erase all personal information from our systems, except where retention is legally required.

• You can report the user immediately using the “Report” button. We take such complaints seriously and may suspend or permanently ban the user after investigation. Legal action may also be pursued if necessary.

• Absolutely. You can filter matches by district (e.g., Mysuru, Hubli, Mangalore) and community preferences.

• Yes, Aadhaar verification is required across all states to ensure authenticity and prevent fake profiles.

• Yes, Telugu language support is being rolled out to improve accessibility for users in Telangana.

• Yes, you can set detailed preferences, including caste and sub-caste, but we encourage respectful and inclusive use of these filters.

• We are expanding our presence and plan to offer local support in cities like Vijayawada and Visakhapatnam soon.

• Yes, Tamil language support is available or coming soon to help users from Tamil Nadu connect more easily.

• Yes, you can filter matches by district, language, and community to find the most relevant profiles.

• We allow users to set preferences based on personal and cultural values, but we do not promote or prioritize any group. Our algorithm is designed to balance user preferences with inclusivity. We also educate users on respectful matchmaking and monitor for discriminatory behavior.

• Yes. Matrimonial websites are now governed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2022. These rules require platforms to ensure user verification, grievance redressal, and content moderation.

• While not explicitly mandated by law, Aadhaar or similar identity verification is strongly encouraged to prevent fraud and ensure authenticity. Courts have also recommended mandatory documentary proof for user registration

• Yes. As per the amended IT Rules, we have appointed a Grievance Officer to handle user complaints. Users can escalate unresolved issues to the Grievance Appellate Committee (GAC) if needed

• We follow strict data protection protocols aligned with the Digital Personal Data Protection Act, 2023. User data is encrypted, stored securely, and never shared without consent.

• We use watermarking, restricted access, and reporting tools to prevent misuse. Users can also control who sees their photos and contact information.

• Yes. Providing false information or impersonating someone else can lead to account suspension, legal action, and criminal charges under the Indian Penal Code and IT Act.

• We take such incidents seriously. Upon receiving a complaint:

• We immediately suspend the accused profile
• Preserve digital evidence for investigation
• Cooperate fully with law enforcement
Provide the user with legal guidance and documentation to file a formal complaint

• However, as an intermediary, we are not liable for individual user actions unless negligence in moderation or verification is proven.

• Yes, our website is fully responsive and works seamlessly on smartphones, tablets, and desktops.

• Yes, go to your account settings and choose “Deactivate” or “Delete Account” as per your preference.

• Yes, our website uses SSL encryption (https://) to ensure all data transmitted is secure and protected from unauthorized access.

• User data is stored on secure, encrypted servers located in India, in compliance with the Digital Personal Data Protection Act, 2023.

• Yes. You can report such users directly from their profile. We will investigate and may suspend or permanently ban the account, and cooperate with legal authorities if needed.

• Our platform is strictly for matrimonial purposes. Any user found misusing it for casual relationships will be removed immediately, in line with government advisories

• Yes. We display the last verification date on each profile to help users assess the freshness and authenticity of the information.

• Yes. We comply with the IT Rules, including:

• Appointment of a Grievance Officer
• Timely resolution of complaints
• User verification
• Content moderation

• Yes. As per Madras High Court directives, we have an SOP that includes: Aadhaar-based identity checks

• Marital status documentation
• Manual moderation of sensitive content